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My Business Genie Unified Communications is a hosted PBX communications solution that delivers high quality digital voice services coupled with powerful features for small businesses and call centers alike. With our solution, there are no on-site hardware requirements, or specialized employees to hire, which means your business benefits from minimal start-up costs, flexible service plans and complete scalability.
Your small business can sound more professional and streamline its communications by creating a virtual office that connects callers to employees wherever they are, on any type of phone – home, office, VoIP, or mobile - without any equipment to purchase or maintain.
Combine a toll free or local number with a host of other features, and sound more professional with a studio-quality custom greetings. Allow your business to sound its best by better managing incoming calls with multiple extensions for employees and departments, and simplify the ways callers reach you with live call forwarding and transferring. Also listen to voicemails and view faxes right on your computer with our voicemails and fax with message delivery |
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Every account comes with a toll free number accessible from anywhere in United States / Canada or a local number accessible worldwide.
Assign extensions for virtually any purpose, voicemail, employees, departments, company information such as store hours. Employees with their own extensions can change their extension preferences online or via any phone.
Find me Follow Me allows each extension to have its own call forwarding number(s). For example, “Customer Service” can forward a caller to your cell phone in Las Vegas and "Technical Support" can forward callers first to your webmaster’s home in New York and then to another employee’s cell phone if there is no answer.
Callers can hear music-on-hold, or a sales/marketing promotion while waiting to be transferred. You choose the genres such as jazz and classical, or even upload your own custom music. |
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Grow your call capacity without adding extensions. Our Automated Attendant is a feature for a particular incoming number that includes an automated message to guide callers on how to direct their calls (i.e. press 1 for Sales, press 2 for Customer Service). Whether you have large call volumes or a few calls a day an Auto Attendant can offer a friendly greeting to incoming callers and a list of options for how the call should be directed. Additionally, businesses that have calls answered directly during business hours may need to have an Automated Attendant when the business is closed.
Queues help callers find someone to help them when they don't have the name or extension number of anyone in your company. Instead of just going to a single phone that might be busy or unattended, they go to a group of extensions. Our system quickly finds an available employee to answer each call, and distributes the calls among employees to share the load however you choose.
If everyone is busy when a new call arrives, the caller can "hold for the next available representative." And the call will be automatically routed as soon as one of your employees gets free.
Improve the quality of your service or record the verification process with your clients, with our centralized call recording service. Enjoy optional recording that can be managed with just one phone call.
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